How to Add and Manage a Delivery Address on ElectroMall
Learn how to add, edit, delete, and manage delivery addresses on ElectroMall. Understand city and area requirements, map location settings, delivery fees, and common address errors.
Your delivery address determines where your order will be delivered and how much the delivery fee will be.
The more accurate your address is, the easier it is for the delivery driver to find you, helping reduce delays and unnecessary phone calls.
In this guide, you'll learn how to add a delivery address, what each address field means, when selecting an area is required, how to use the map location, and how to manage your saved addresses.
Where to Find Your Saved Addresses
You can manage your addresses from both the ElectroMall website and app.
On the website: Go to My Account → Addresses.
On the app: Go to My Account → Addresses.
You can also add a new delivery address directly during checkout without leaving the purchase process.
Address management is available only when you are signed in, and all saved addresses are linked exclusively to your account.
How to Add a New Delivery Address
Follow these steps:
Select Add Address.
Choose your city from the list.
Select your area if an area list appears. Area selection is required in Erbil.
Set your location on the map, or select My Location to detect it automatically.
Enter a location name and the remaining address details.
Enable Set as Default Address if you want this address to be selected automatically during checkout.
Select Save.
Your first saved address is automatically set as your default address, so you do not need to enable this option when adding your first address.
Understanding Each Address Field
Location Name
Choose a name that helps you quickly identify the address among your saved locations, such as Home, Office, or Family Home.
This field is required and must contain between 2 and 50 characters.
The location name is simply a label for your reference, so choose something that makes the address easy to recognize.
City
The city is always required.
Your city is also used to calculate the delivery fee, so changing the city may change the delivery cost of your order.
Area
The area identifies the specific part of the city where your order should be delivered.
Selecting an area is:
Required in Erbil
Optional in other cities
The available area list appears after you select your city.
Map Location
Setting your exact location on the map is optional, but highly recommended.
Providing an accurate map location helps the delivery driver find your destination more easily and can reduce the need for phone calls.
Additional Details
Use this field for information such as the nearest landmark or street name.
Maximum length: 150 characters.
Note
Use this field for any specific instructions for the delivery driver, such as:
“Call before arrival” or “Use the back entrance.”
Maximum length: 200 characters.
Set as Default Address
Enabling this option makes the address your automatically selected delivery address when placing an order.
City and Area: When Is an Area Required?
In Erbil, selecting an area is mandatory.
Deliveries within Erbil are routed according to area, so an Erbil delivery address cannot be saved without selecting one.
If you try to save the address without selecting an area, you will see:
Please select an area. The selected city requires an area.
For other cities, selecting an area is optional.
If an area list is available, choosing your area can help improve delivery accuracy. If no area list appears, selecting the city is sufficient.
What Happens If You Change the City?
The available areas depend on the selected city.
If you change the city, your previously selected area will be cleared and a new list of areas will load.
An area belongs to a specific city and cannot be saved under a different city.
How to Set Your Location on the Map
Adding your map location is optional, but strongly recommended.
A written address can sometimes be interpreted in different ways, while an accurate map pin gives the delivery driver a much more precise destination.
To set your location:
Move the map pin to your exact location.
Or select My Location to allow the website or app to detect your current location automatically. You may be asked to grant location access.
Before saving, check that the pin is placed on your actual building rather than on a nearby road or a general city location.
How to Edit a Saved Address
Go to My Account → Addresses, find the address you want to update, and select Edit.
Change the required information and save your changes.
You can update a single field without having to re-enter the entire address.
However, keep these two situations in mind:
If you change the city, the previously saved area will no longer apply. You may need to select a new area if the new city requires one.
If your address is in Erbil and already has an area selected, editing another field will not require you to select the area again. However, you cannot remove the area and leave it empty.
Important: Adding a New Address vs. Editing an Existing One
If you want to place an order for a different location, it is better to add a new address instead of modifying an existing saved address.
Previous orders display the address associated with them based on the address information currently saved in your account.
This means editing an old address may also change the address information displayed in your previous order history.
To keep your order history accurate, create a new address when ordering for a different location.
How to Delete a Delivery Address
You can delete any saved address from your Addresses page.
There is currently no limit to the number of addresses you can save.
Before deleting an address, keep these points in mind:
Deletion is permanent. If you need the address again, you will have to enter it manually.
Previous orders associated with the deleted address will no longer display that address. If you may need to review an old delivery address with Customer Service, consider keeping it instead of deleting it.
Deleting your default address does not automatically assign another saved address as the default. After deleting it, select another address as your default.
Only you can delete addresses from your account.
The ElectroMall Customer Service team may view address information when assisting you, but they cannot delete your saved addresses on your behalf.
Common Address Error Messages
“Please select a city.”
No city has been selected. A city is required for every delivery address.
“Please select an area. The selected city requires an area.”
You selected Erbil without choosing an area. Select your area and try saving again.
“Please select a city before selecting an area.”
An area was selected before a city. Select your city first so the correct list of available areas can load.
“The selected area does not belong to the selected city.”
The city was changed while an area from the previous city remained selected. Choose an area from the newly loaded list.
“The selected area is no longer available.”
The area is no longer included in the list of available delivery areas. Select another available area.
Existing addresses and previous orders associated with the unavailable area remain unchanged.
“The selected area is invalid.”
The submitted area cannot be found. This may happen if the page has been open for a long time and the available area information has changed.
Refresh the page and try again.
“Location name must be at least 2 characters” / “Location name cannot exceed 50 characters.”
The location name does not meet the required length. Enter a name between 2 and 50 characters.
“Additional details cannot exceed 150 characters.”
Shorten the information entered in the Additional Details field.
“Note cannot exceed 200 characters.”
Shorten your delivery instructions to no more than 200 characters.
Common Address Mistakes and How to Avoid Them
Leaving the map pin at a default location: Move the pin to your actual building before saving.
Putting building details in the Location Name field: Use Location Name only to identify the address, such as “Home” or “Office.” Enter building, floor, and apartment information in the appropriate address fields.
Editing an old address for a new delivery location: Add a new address instead to avoid changing the information displayed in previous orders.
Deleting your default address without choosing another: Set another saved address as your default afterward to avoid manually selecting one during checkout.
Keeping the page open for a long time: If you receive area-related errors despite selecting the correct information, refresh the page and try again.
Frequently Asked Questions
Can I place an order without saving a delivery address?
No. You must select a saved delivery address before you can complete an order.
Why did my delivery fee change when I changed my address?
Delivery fees are calculated based on the city. If you change the delivery city, the applicable delivery fee may also change.
Why is selecting an area required in Erbil?
Deliveries within Erbil are routed according to specific areas. For this reason, an area must be selected when creating an Erbil delivery address.
In other cities, area selection is optional.
I accidentally deleted an address. Can I restore it?
No. Address deletion is permanent. You will need to add the address again manually.
Is setting my location on the map required?
No. Setting your exact map location is optional, but it is strongly recommended.
An accurate map pin helps the delivery driver find your location more easily and reduces the likelihood of delays or phone calls.
Can I save multiple delivery addresses?
Yes. You can save multiple addresses, such as Home, Office, or other frequently used delivery locations. There is currently no limit to the number of addresses you can save.
Which address will be used automatically at checkout?
Your default address will be selected automatically. Your first saved address is automatically set as your default, and you can choose a different default address later.
Make Your Deliveries Faster and Easier
An accurate delivery address helps ElectroMall get your order to the right place with fewer delays.
For the best delivery experience, make sure your city and area are correct, provide useful address details, and set your exact location on the map whenever possible.
You can manage your saved delivery addresses at any time through My Account → Addresses.
