How to Track Your ElectroMall Order Step by Step

After placing your order, you don't have to wait without knowing what's happening. ElectroMall allows you to follow your order through each stage, from confirmation and preparation to delivery.

In this guide, you'll learn where to find your orders, what each order status means, when you'll receive notifications, and what you can do if you change your mind and want to cancel an order.

Where to Find Your ElectroMall Orders

You can check your orders through both the ElectroMall website and app.

On the website: Go to My Account → My Orders, then select Details on the order you want to track.

On the app: Go to My Account → My Orders, then select the order from the list.

You must be signed in using the same mobile number associated with the account used to place the order.

Order tracking is available to account holders only, so you cannot track an order without signing in.

The Four Stages of Your ElectroMall Order

On the Order Details page, you'll see a timeline showing your order's current stage and the date associated with each completed stage.

1. Order Placed

We've received your order, and it is waiting for confirmation.

2. Preparing Your Order

Your order has been confirmed, and the products are being prepared and packaged.

3. Out for Delivery

Your order has been handed over to the delivery driver and is on its way to you.

4. Delivered

Your order has arrived successfully, completing the delivery journey.

Completed stages appear with their corresponding dates, the current stage is highlighted, and upcoming stages remain pending until your order reaches them.

What Does Your ElectroMall Order Status Mean?

In addition to the order timeline, you'll see a status label indicating the current state of your order.

Here are the most common ElectroMall order statuses:

Pending — Your order has been created and is waiting for review.

Payment Pending — Your electronic payment has not yet been completed. The order will not progress until payment is successfully completed.

Awaiting Approval — Your order is being reviewed by the store before preparation begins.

Confirmed — Your order has been confirmed and will proceed to preparation.

Processing — Your products are currently being prepared and packaged.

Shipped / Out for Delivery — Your order has been handed over to the delivery driver and is on its way to you.

Delivered — Your order has been successfully delivered.

Cancellation Requested — We've received your cancellation request, and it is being reviewed.

Cancelled — Your order has been cancelled and will not be shipped.

Rejected — The order could not be completed. Contact Customer Service for information about the reason.

Returned — The order was returned after delivery.

If your order contains a pre-order product, you may also see a Pre-Order Pending status while the product is awaiting arrival at the warehouse.

Get Automatic Order Status Notifications

You don't need to keep opening the ElectroMall app to check your order.

You'll receive a notification when there is an important update to your order status, including when your order is:

• Confirmed

• Shipped

• Delivered

When your order is shipped, the notification may also include a shipment tracking code, if available.

Make sure you allow notifications when you first open the ElectroMall app. If notifications are disabled, you may not receive these automatic order updates.

Can You Cancel an ElectroMall Order?

Yes, you can request to cancel your order as long as it has not entered the shipping stage.

Open the Order Details page and select Cancel Order.

The cancellation button is available only when your order status allows cancellation, including:

• Pending

• Payment Pending

• Confirmed

Once the order has progressed beyond these eligible stages and entered shipping, it can no longer be stopped through the app.

Is an Order Cancelled Immediately?

No. Submitting a cancellation request does not immediately cancel the order.

After you select Cancel Order, the status changes to Cancellation Requested while the ElectroMall team reviews your request.

Once the cancellation is approved, the order status will change to Cancelled.

Can't Find Your ElectroMall Order?

If an order isn't appearing under My Orders, check the following:

• Make sure you're signed in with the same mobile number associated with the account used to place the order.

• Keep your order number available. It is the fastest way for Customer Service to locate your order.

• If you see “Order Not Found,” the order may be associated with another account. Contact ElectroMall Customer Service and provide your order number for assistance.

Frequently Asked Questions

Can I track my ElectroMall order without signing in?

No. Order tracking is available only after signing in to the account used to place the order.

Go to My Account → My Orders to view your orders and their latest statuses.

Why does my order say “Payment Pending”?

This means your electronic payment has not yet been completed.

Open your Order Details page and select Pay Now to complete the payment. Your order will not begin processing until the payment has been successfully completed.

When can I cancel my ElectroMall order?

You can request cancellation before the order enters the shipping stage.

If the Cancel Order button is still visible on the Order Details page, your order is currently eligible for a cancellation request.

Why does my order say “Cancellation Requested” instead of “Cancelled”?

Cancellation requests require review. After you submit the request, the status changes to Cancellation Requested until the ElectroMall team confirms the cancellation.

Will I receive a notification when my order is shipped?

Yes, provided ElectroMall app notifications are enabled on your device. You'll receive notifications for important order updates, including shipment and delivery.

Your shipping notification may also contain a shipment tracking code when one is available.

Does my ElectroMall order number change?

No. Your order number remains the same from the moment the order is created.

Keep your order number available and provide it whenever you contact ElectroMall Customer Service about your purchase.

Track Your Order from Purchase to Delivery

You can follow your ElectroMall order from the moment it is placed until it reaches your door through My Account → My Orders.

Check the order timeline to see its current stage, use the status label for more detailed information, and enable app notifications to receive important updates automatically.

If you need assistance with an order, keep your order number ready when contacting ElectroMall Customer Service.